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We would like to sincerely thank, the Gal Power representative, Reko, for his assistance on Saturday, September 22, 2018 following the severe storms and tornado damage in Ottawa causing prolonged hydro outages across the city. His attention to detail, and efforts to go above and beyond to assist our clients at 354 Gladstone Ave, OCSCC 903, was greatly appreciated.

Michelle Compton RCM Vice-President
Complete Condo Management

Comprehensive guide for standby electric & power backup generators safety tips & manual. Your friendly guide for power backup and standby generators safety. Don't Cut Corners When It Comes to Safety Follow These Guidelines to Make Sure That Your Generator Is Working Safely.
Some customers prepare for the possibility of power outages by buying an electric generator as a standby system to keep lights and appliances running until service is restored.
A generator may be able to save food in your refrigerator or freezer during a prolonged outage, let you keep your home office running, or power other essential equipment. Generators can be expensive and noisy. They can also pose serious safety hazards to you and to others, so please follow all safety instructions provided by the manufacturer.
The law requires that customers with a permanently installed or portable generator do not connect it to another power source, such as utility company power lines. If you own and operate a generator, you are responsible for making sure that electricity from your unit cannot "backfeed," or flow into utility power lines. For safety's sake, be sure to use your generator correctly. If you don't, you risk damaging your property and endangering your life and the lives of utility line workers who may be working on power lines some distance from your home.

Permanent Standby Generators


When a generator is permanently connected to a customer's electric system, it energizes the building's wiring. This type of installation requires a device that prevents the generator from being connected to utility  power lines. Follow these safety tips:

  • Only a qualified professional, such as a licensed electric contractor, should install a permanent standby generator.
  • A double-pole, double-throw transfer switch is the recommended device to keep your generator from backfeeding into Utility system. The switch also keeps Utility  power from re-energizing your house wiring while your generator is running, protecting your generator, wiring and appliances from damage when your service is restored.
  • Have all additions to your house wiring inspected by your city or county building department.
  • When installation is complete, call the Local Utility to let them know about your back-up system. They should make a note in their records to remind our workers of your generator if they are working on an outage in your area. In some cases, Utility line workers may ask to check your electric generator transfer switch for safety.

If you already have a permanently installed standby generator but you don't know if it's installed properly, call your local building inspector or a licensed contractor for help.

You are responsible for any injuries or damage to your property, your neighbors' or Utility , from an improperly installed or operated generator.

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